Terms and Conditions


  • By using this site you agree to be legally bound by these terms and conditions. Should you not accept them, then please do not access this site.
  • We reserve the right to amend these terms and conditions at any time and without prior notice.

privacy policy

  • We may collect information such as your name, address, email or telephone number and other personal data necessary to fulfil your order.
  • We guarantee we will never reveal your personal or contact details to any third party without your prior consent, only when not to do so would be against the law.
  • We may on occasion use these details to provide you with information about special offers or products that might be of interest to you. You may opt out of this service by notifying us in writing or checking the relevant box on the form on the contact page when you contact us.
  • We may use a ‘cookie’ which is a small file that is placed on your computers hard drive for record keeping purposes. This is to monitor customer browsing habits and site usage to help us to develop the design and layout of the site. The use of cookies does not allow us to retrieve contact information or personal data that could identify individual customers. You may modify your browsers settings if you do not wish to accept cookies.

intellectual property rights

  • Images on this site are either the property of ‘Picture’ or are used with the permission of the copyright owner.
  • You may not adapt, alter, copy, reproduce, republish, transmit or otherwise use the content in any way except for your own personal non-commercial use or with the written consent of ‘Picture’.
  • You warrant that any images you require us to copy, manipulate or print are your own original work or you have the permission of the copyright owner to use the image.
  • The purchase of artwork does not confer the right to use the image for commercial or any other purpose.


  • Although we try our best to ensure the accuracy of the content on our site, we cannot guarantee that the content will be error-free, and there may be technical or typographical inaccuracies.
  • Prices are subject to change at any time. Please confirm prices and availability before ordering, as we cannot guarantee that certain items will be available, or that the price indicated is correct, due to the volatile nature of the art market.
  • We may provide links to other websites, however these links do not imply an endorsement of the content of those sites, which is beyond our control.
  • Due to discrepancies in computer monitors we cannot guarantee the colour and appearance of images on our site will be identical to the original.
  • Mouldings can vary in finish and we cannot be held responsible for minor differences in the finished product from the sample chevrons used at the time of ordering bespoke frames. The grain and colour of wood can vary from length to length, and exact matches of stain colours or paint finishes cannot be guaranteed.

limitation of liability

  • All orders are accompanied by a written order note which details the exact specification of the job. Any subsequent changes requested by you will be undertaken as a new order and will be charged accordingly. We cannot accept any liability for alleged misunderstandings.
  • If any of our products are damaged or defective, we will not have any liability to you unless you notify us in writing within 28 days of the date of the invoice. If so notified, our only obligation will be to refund you the amount paid by you for the product. We will not be obliged to offer any additional compensation for disappointment suffered.
  • ‘Picture’ will not be liable for any loss of income or any indirect or consequential loss or damage as a result of the framing service however arising and the maximum liability will not exceed the total cost of your order.
  • ‘Picture’ shall have no liability if we are unable to fulfil our obligations under this agreement for any reason beyond our control including war, fire, flood, drought, failure of power supply, lock-out, strike or inability to procure materials (force majeure).
  • Any artwork or objects belonging to you and provided to ‘Picture’ for framing or storing shall remain at your risk at all times, and you shall be responsible for insurance at your own expense.
  • Nothing in these terms and conditions is intended to limit your statutory rights as a consumer or exclude our liability for death or personal injury resulting from our or our supplier’s negligence.

title and risk

  • Title in the goods shall not pass to you until the price has been paid in full.
  • Risk in the goods shall pass to you at the time of collection or delivery.


  • You indemnify ‘Picture’ and its employees against all legal fees, damages and expenses incurred by ‘Picture’ as a result of your breach of these terms and conditions.


  • These terms and conditions are governed by and interpreted in accordance with English Law and the English courts shall have non-exclusive jurisdiction to resolve any conflicts.